Legal
Privacy Policy
This Privacy Policy explains how Clockwork Berserk (“we”, “us”, “our”) collects, uses, and protects personal data when you use this website or contact us through it.
Who we are
Clockwork Berserk provides website design, automation support, and practical AI consulting for small businesses. In UK data protection terms, we act as a data controller for the personal data collected through this website.
What data we collect
- Contact data: your name, email address, mobile number (if provided), and any information you include in your message.
- Technical data: basic technical information such as IP address, browser type, device information, and server log data used for security, spam prevention, and site reliability.
- Cookie data: essential cookie and browser information needed to run the website properly. If analytics are used, these will be configured to minimise personal data where possible.
How we use your data
- To respond to your enquiry.
- To contact you by email or, where you provide a mobile number, by WhatsApp if appropriate.
- To maintain website security, reduce spam, and keep the site functioning properly.
- To improve the website and understand performance where appropriate.
Our lawful bases for processing
Under UK GDPR, we rely on the following lawful bases:
- Legitimate interests: to respond to enquiries, run the website, prevent spam, and keep the site secure.
- Consent: where you voluntarily provide your details through the contact form and agree to us using them to reply to you, including via WhatsApp where applicable.
- Legal obligation: where we are required to keep certain records or comply with legal requests.
How long we keep your data
- Contact form enquiries: kept for as long as reasonably necessary to deal with your enquiry and any follow-up.
- Technical and security logs: retained for a limited period for security, spam prevention, and website maintenance.
- Business records: if an enquiry becomes client work, relevant records may be retained for accounting, legal, and operational purposes.
Sharing your data
We do not sell your personal data.
We may share your data with trusted service providers where needed to run the website or respond to you, such as:
- Website hosting providers
- Email providers
- Spam prevention and security services
- Analytics providers (if enabled)
WhatsApp and direct contact
If you provide a mobile number and indicate consent, we may reply to you by WhatsApp where appropriate. If we do so, your use of WhatsApp will also be subject to WhatsApp’s own privacy practices and policies.
International transfers
Some service providers may process data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place in line with UK GDPR requirements.
Your rights (UK GDPR)
You have rights including:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data where applicable
- Restriction of certain processing
- Objection to certain processing
- Withdrawal of consent where processing is based on consent
To make a request, contact us using the details below. We may need to verify your identity before responding.
Contact
For privacy questions or data requests, email: chaos@clockworkberserk.com
If you are unhappy with our response, you can raise a concern with the UK Information Commissioner’s Office (ICO).